In-house VS Outsourced IT Support, Which Is Better?

With so many solutions available in the IT landscape and more companies needing them, IT support is integral to every business venture. Enterprise software is becoming more sophisticated, and getting reliable technical support is one of the best ways to maximize the value of these applications.
Suppose you are looking for a dedicated IT resource team to deploy, secure, and manage your solutions and maintain a productive work environment for your company in general. In that case, you are on the right track. The only question left is: should your organization choose an in-house team or outsourced IT? We shall explore the pros and cons of both options so you can make informed decisions.

In-house IT support

You can determine the technical qualifications and skill set you want to hire. Therefore, you can ensure that most of your needs are covered, especially if you already have a solid setup for your IT environment.
Your team will ensure they have an in-depth knowledge of your system and infrastructure and how you can integrate it into your business objectives. With a technical team, you can resolve any IT-related issues. If your organization has specific IT projects that require close monitoring and management, an in-house team will also be constructive.


IT employees’ average salary does not count the costs for their benefits, pension contributions, and ongoing training to update them with the new technology.
Another disadvantage of managing your own IT department is that it may not have the skills you can get from IT outsourcing. Of course, they will be familiar with the systems and solutions that cover your day-to-day operations, but if you come across something, not within their capabilities, it will prompt you to seek outside help.
Furthermore, if your team is fragile, say one to two people (in small businesses), they feel overwhelmed in maintenance tasks and solve software and hardware problems, leading to the dropping of large, more innovative projects.

Outsourcing IT support

Even if only two full-time members of the IT department had to spend significantly, some would argue that the most significant advantage of outsourcing IT support is its cost-effectiveness. Outsourcing your IT gives you the option of paying a flat monthly fee that is much lower than the employee’s salary or spending on the services you want to offer and the technology you need. On the other hand, while giving you a wide range of IT skills, you will not be able to enter with an in-house team.
Good external support can evaluate your infrastructure and actively identify issues with outdated hardware, problematic devices, and warranties in your IT environment. In addition, many IT support companies have a Service Level Agreement (SLA) that helps ensure high quality of service is maintained. Organized IT support can also provide consulting services to help you choose solutions to drive business growth and adapt to changing market or industry needs.


While you can agree on common goals and priorities with your managed service provider, it is different from the supervision of your employees.
The key is to find a reliable IT support company such as AccuIT with a proven track record of credibility and reliability.

Which type works best for whom?

Small and medium-sized businesses perform best by partnering with a managed IT services company for technical support. With this option, they will not have to hire a full-time IT professional, but they can still get professional IT support for their various concerns.
However, finding the best IT support for your business is not a one-size-fits-all solution. Many organizations have found that the hybrid approach – hiring IT professionals to perform routine tasks and outsourcing more specific needs – is ideal for them. Assess your strengths, weaknesses, conditions, and resources to find the best IT support for your organization.

Whom to contact for excellent IT support?

Your company’s computer systems, like most companies, require responsive and experienced IT support. You can’t wait for the final solution, but you can’t afford the extra cost of hiring an IT support person- this is where AccuIT’s contracted IT support services come into play.
AccuIT is your 24/7 IT support solution, with all your business needs skills.